Design, Deliver and Secure Purpose-Built Customer Experiences

Creating experiences by design. That’s what we do. Customer Experience at NTT DATA is about transforming experiences that happen into experiences that are purposefully designed. Purpose-built experiences that connect our clients to their customers, employees and partners. As a strategic partner we can help you reimagine customer experience and securely deliver compelling future states and with our unique journey mapping solutions and rapid prototyping we apply the power of the right data at the right time. Because that can make or break an experience.

With a customer-first approach, human-centred technology and proven methodologies we have used emerging voice interfaces to support the status of loan requests, automated car rental processes to increase customer satisfaction and identified areas of friction with our unique methodology so clients could create greater operational efficiencies. You want the partner who can design your user experience to be the same partner that can secure it. What would you like to experience? Let us help you design it and secure it.

Where Ideas Come to Life

Sharpen your perspective and shape a new reality at our Collaboration Center. This immersive, in-person experiences features interactive, synergetic technologies and design thinking to help your ideas become reality.

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Our Services

Strategy

Identify problems and opportunities through high-level journey analysis and design thinking.

DESIGN

Develop detailed prototypes and POCs through customer journey analysis and user research.

Deliver

Produce compelling and secure, experiences for your customers, employees and partners

Redesign your employee experience with NTT DATA.

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NelsonHall named us a Leader for UX-UI Services in its NEAT Report – January 2019.

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