Epic Consulting & Managed Services

Maximise the value of your Epic investment and reduce ownership costs

Industries/ Healthcare & Life Sciences/ Healthcare Providers /Epic Consulting & Managed Services

Reap the Benefits of the Full Epic Lifecycle

Your Epic users depend on you to help them, whether they want to stretch the system’s capabilities or need assistance navigating the software. Now let NTT DATA Services help you. While a broad range of applications has made Epic a leading electronic health record (EHR) provider, the initial go-live is just the beginning of the challenges and opportunities that Epic presents. You need a partner with advanced expertise in Epic hosting and application managed services, as well as experience in working with large, complex organisations.

Our Epic Consulting and Managed Services can maximise the value of your investment while reducing the overall cost of ownership. Unlike other consulting firms, we offer an end-to-end menu of Epic application support, maintenance, optimisation, infrastructure and consulting services. We can help ensure that your Epic users have the support and expertise they need for great clinical care. With routine tasks and maintenance supported by NTT DATA, your Epic specialists can focus on what they love: helping users optimise and expand the capabilities of Epic to improve patient outcomes, reduce costs and provide a great patient experience.

Experience You Can Count On

Currently, we handle more than 14,000 monthly contacts and over 7,200 beds for Epic customers, using a team of more than 45 agents with in-depth Epic experience. Our consultants have deep expertise across the Epic enterprise suite and can help you plan, implement, optimise and support your Epic projects.

We are the only Epic services firm that provides end-to-end solutions from hosting and application support to comprehensive consulting.

Key Benefits

Our consulting and managed services offers a number of significant benefits for both users and IT staff.

Offering Details

Because your priority is providing top quality technology and services to support patient care, rather than your IT infrastructure, cloud hosting can be a cost-effective solution to keeping your Epic applications running on the most advanced platform. In addition to our other services, NTT DATA can provide cloud hosting and disaster recovery for Epic as well as all other applications across your enterprise, in an affordable, flexible and secure environment.

We offer comprehensive disaster recovery capabilities to provide full redundancy for your critical Epic systems and data, as well as the rest of your enterprise. Our consultative, holistic approach to business continuity ensures that you have both the technology and comprehensive policies and procedures for effective protection against lost data. Our high level of service ensures that your clinical team gets the best value possible from Epic, while you focus on value-add projects and optimisation.

Our capabilities include hosting, cloud, disaster recovery, Epic clinical service desk, application support and optimisation, and MSO for Community Connect. And our Level 2 services provide world-class support at an affordable price. Our staff can quickly resolve clinicians’ Epic issues and get them back to their patients, resulting in improved customer and staff satisfaction. And with expertise across multiple EHRs and clinical systems, we provide comprehensive support for health systems in transition to Epic or with multiple EHR platforms.

We offer a full menu of Epic solutions including infrastructure, managed services and consulting for the complete range of Epic capabilities.