The DHS Enterprise Acquisition Gateway for Leading-Edge Solutions II (EAGLE II) is a multiple-award, indefinite delivery/indefinite quantity (IDIQ) contract vehicle, designed as the preferred source of information technology (IT) services for the Department of Homeland Security’s (DHS) enterprise infrastructure and initiatives. EAGLE II IT service solutions include three functional categories (FCs):
NTT DATA has a comprehensive IT services and business services portfolio and will work with DHS to develop and implement systems, software and operations and maintenance (O&M) solutions that facilitate EAGLE II’s goal of secure information sharing. Our service model approach starts with standard, modular services components that we tailor to the needs and goals of the DHS mission. Applying our deep industry expertise, we then accelerate the most mission-critical results. NTT DATA Services Federal Government, under FC1 Unrestricted, will provide the following services:
Quality and Program Management
NTT DATA’s proven approach of stabilization, modernization, and continuous service improvement based principles that enable our team to respond to demands, address risks and opportunities, improve efficiencies, and capitalize on flexible, standards-based technologies. Quality is a key component of overall services and deliverables oversight, and an integral part of our technical solution. We apply our ISO 9001 certified Quality Management System (QMS) to ensure quality service and deliverables across all task areas with oversight and direction from NTT DATA’s corporate Quality office.
NTT DATA processes provide real-time assurance activities, Continuous Service Improvement (CSI), and Continuous Process Improvement (CPI). Our account and corporate quality systems that are based on the following industry standards and best practices:
Our staff has professional certifications in areas relevant to EAGLE II’s scope, including Information Technology Infrastructure Library (ITIL) and Project Management Professional (PMP). Our program management information system includes, enterprise resource planning (accounting, purchasing, time tracking) and project management (scheduling, planning, document control, and human resource management systems).
We deliver according to the PMI project management framework — a methodical, five-phased, repeatable process resulting in a more predictable project delivery experience, from project definition to planning to execution. Our project management approach is based on PMBOK best practices that guides project implementation through development of scope, requirements, schedule, risk analysis, monitoring, quality, and closure. We understand the need to support and sustain current operations while assisting in developing new information technologies and network support solutions for existing and future operations.
Agency Website: www.dhs.gov/eagle-ii
Eligible Users: DHS
Period of Performance: September 27, 2013 through September 26, 2020
Contract Types: CR, FFP, T&M, LH
Geographic Coverage: CONUS
Contract Ceiling: $22 Billion
Agency Fee: None
Payment Terms: Net 30 Days
Contract Number: HSHQDC-13-D-E2106
DUNS Number: 175344753
Angie Castillo Flores
NTT Data Services Federal Government
13880 Dulles Corner Lane, Suite 200
Herndon, VA 20171