Tokyo, Japan – December 15, 2016 –NTT DATA, a leading global business and IT services provider, today announced it has been positioned as a Leader in Gartner’s December 2016 report, “Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide.” The company believes this recognition underscores its commitment to delivering results through collaborative client engagements that combine customer experience (CX) consulting with strong technology and platform expertise.

NTT DATA is distinguished for its global and local capabilities in CX, business operations consulting, and customer relationship management (CRM) technology expertise, focused on helping clients be more cost-effective and competitive in the markets they serve.

“NTT DATA partners with clients to help them attract and retain today’s digitally-connected customers, bringing a wealth of expertise and a pragmatic approach to deliver the outcomes that matter most,” said Kaz Nishihata, EVP for NTT DATA. “With the recent acquisition of the former Dell Services, we can now provide even more insights, solutions and outcomes to help our clients improve customer experiences and build stronger relationships. ”

Working with clients across the globe, NTT DATA addresses complex business and technical environments that require CRM and CX expertise in different industries, such as telecom/media, automotive, banking, public sector and professional services. The company has global practices in Salesforce, SAP CRM, Microsoft Dynamics CRM and Oracle Siebel. By blending business operations consulting with deep technology expertise, clients gain access to CX strategy, business process services and digital design as well as information architecture, technical architecture, system integration and analytics.

NTT DATA has had significant growth in North America and Europe, both organically and as a result of multiple acquisitions, including the recent close of the Dell Services acquisition, which is forecasted to have a positive impact on the scale and revenue of the business moving forward.

To learn more about NTT DATA’s CX and CRM services, visit http://www.nttdata.com/global/en/services/.

Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About NTT DATA

NTT DATA partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, application, infrastructure and business process outsourcing services.

NTT DATA is a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and is part of NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdata.com to learn more.

Media contact:
Corie Pierce
972-577-3430
corie.pierce@nttdata.com

Analyst contact:
Sandy Steele
972.624.7909
sandy.steele@nttdata.com

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, application, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune Global 100.

Media Contacts

Latest News

NTT DATA to Demonstrate Video AI at The 148th Open in Northern Ireland

TOKYO and NORTHERN IRELAND – July 17, 2019 – NTT DATA, a leading IT services provider and an Official Patron of The Open, one of the world’s greatest golfing championships, announced today that it will demonstrate the use of artificial intelligence (AI) technology to tag TV broadcasts extensively and automatically during The 148th Open at Royal Portrush in Northern Ireland from July 18 to 21. NTT DATA will also operate the NTT DATA Wall, a giant digital screen at the tournament, and offer select spectators use of tablet devices onsite for highly personalized enjoyment of the action in incredible detail during The Championship.

READ MORE

NTT DATA Global Study Finds 61% of Financial Services and Insurance Companies Plan to Move Away from Traditional Business Models

PLANO, TEXAS – July 16, 2019 – According to research findings released today by NTT DATA Services, new digital technologies, increased competition, and evolving customer expectations are driving 61% of financial services and insurance companies (FS&Is) to shift away from traditional, vertically-integrated business models of offering customers only their own products.

READ MORE

NTT DATA Identified as a Leader in 2019 IoT in Digital Transformation NEAT Evaluation by NelsonHall

PLANO, TX – July 9, 2019 – NTT DATA has been named a Leader in the NelsonHall 2019 NEAT Report for IoT in Digital Transformation. The company achieved the “Leader” ranking in three capabilities: manufacturing, retail and supply chain.

READ MORE