TOKYO, JAPAN and PLANO, TX – January. 25, 2018 – NTT DATA, a recognized leader in global technology services, was named a Leader for the second consecutive time in the Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide* report, which analyzes the customer relationship management (CRM) and customer experience (CX) implementation services market and the offerings of 21 vendors.

“We believe being recognized as a Leader in the Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide for the second consecutive time is a testament to our team’s dedication to delivering insights and solutions that generate positive outcomes for our clients,” Kaz Nishihata, Senior Executive Vice President & Representative Director, NTT DATA Corporation. “With our global experience, combined with our focus on innovation and strategic execution, we will continue to push our current and future clients to meet and exceed their business goals.”

NTT DATA was evaluated based on its completeness of vision and ability to execute.

According to the report, “Leaders in this Magic Quadrant bring a wide range of business, analytic and technical capabilities, including CX and CRM strategy, business transformation consulting, customer analytics, enterprise architecture and design, CRM and other customer-facing technology expertise, industry-specific domain expertise, and business change management. They demonstrate strong comparative revenue and growth. They can demonstrate the ability to scale across multiple geographic regions. They are delivering with high client satisfaction.”

To learn more about CRM and customer experience offerings, visit NTT DATA’s website for additional information.

*Gartner, “Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide,” Patrick J. Sullivan, Ed Thompson, 8 January 2018.

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About NTT DATA

NTT DATA (TOKYO: 9613) is a leading IT services provider and global innovation partner headquartered in Tokyo, with business operations in over 50 countries. Its emphasis is on long-term commitments, combining global reach with local intimacy to provide premier professional services varying from consulting and systems development to outsourcing. For more information, visit www.nttdata.com.

Latest News

NTT DATA to Demonstrate Video AI at The 148th Open in Northern Ireland

TOKYO and NORTHERN IRELAND – July 17, 2019 – NTT DATA, a leading IT services provider and an Official Patron of The Open, one of the world’s greatest golfing championships, announced today that it will demonstrate the use of artificial intelligence (AI) technology to tag TV broadcasts extensively and automatically during The 148th Open at Royal Portrush in Northern Ireland from July 18 to 21. NTT DATA will also operate the NTT DATA Wall, a giant digital screen at the tournament, and offer select spectators use of tablet devices onsite for highly personalized enjoyment of the action in incredible detail during The Championship.

READ MORE

NTT DATA Global Study Finds 61% of Financial Services and Insurance Companies Plan to Move Away from Traditional Business Models

PLANO, TEXAS – July 16, 2019 – According to research findings released today by NTT DATA Services, new digital technologies, increased competition, and evolving customer expectations are driving 61% of financial services and insurance companies (FS&Is) to shift away from traditional, vertically-integrated business models of offering customers only their own products.

READ MORE

NTT DATA Identified as a Leader in 2019 IoT in Digital Transformation NEAT Evaluation by NelsonHall

PLANO, TX – July 9, 2019 – NTT DATA has been named a Leader in the NelsonHall 2019 NEAT Report for IoT in Digital Transformation. The company achieved the “Leader” ranking in three capabilities: manufacturing, retail and supply chain.

READ MORE