Customer Relationship Management

Understanding and improving the customer experience in real time

Services/ Application Services/ Enterprise Applications /Customer Relationship Management

Accelerate Your Time to Value

Today's C-level executive demands faster results and quicker time to market. We've developed a proprietary methodology for managing Customer Relationship Management implementations with business value delivered in weeks, not months or years.

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Delight Customers and Grow Revenue

Connecting your systems and processes for a single view of the customer isn’t just best practice anymore; it’s mission-critical to staying competitive in this digital environment. Whether you’re looking to leverage your existing Customer Relationship Management (CRM) solution or seeking a new one, we can provide an unbiased, expert perspective on the best option for your business. We have more than 3,000 successful CRM projects with deep relationships with the major providers including Salesforce, Microsoft, Oracle and SAP.

We can help you pinpoint the strategic drivers of your business problems and partner with you to bring clarity, objectivity, strategic planning, industry best practices and technical expertise to your customer-based processes. Our proprietary Time to Value framework ensures you'll receive business value in as little as 11 weeks. If you are ready to rethink the way your CRM works, let’s start the conversation.

Gartner named us a Leader in its Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide for the second year in a row. — December 2017

Our Services

Microsoft CRM Services

Optimise your Microsoft Dynamics CRM and ERP solutions and boost the bottom line.

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Oracle CRM Services

Facilitate the right Oracle solutions to help hardware and software work together in the cloud and in your data centre.

 

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Salesforce Services

Leverage your Salesforce investment with one of only 10 Salesforce Global Strategic Consulting Partners in the world.

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SAP CRM Services

Minimize costs and maximise value, whether you’re planning an enterprise-wide implementation, upgrade, rollout or managed services deployment.

 

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According to HfS, NTT DATA has strong capabilities to deliver Salesforce services. — January 2017

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Customer Relationship Management