BPO for Health Plans

Enabling information-driven healthcare over the entire ecosystem

Services/ Business Process Outsourcing/ BPO for Healthcare & Life Sciences /BPO for Health Plans

Engage with Consumers Effectively

The healthcare environment has become increasingly complex with impending regulatory deadlines, increasing patient expectations and changing industry dynamics.

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Design Products, Engage with Consumers

Demands on healthcare plan organisations are palpable. Today, the administrative roles of health plans have really expanded beyond traditional claims processing, enrolment and payment accuracy. The shift from an insurance provider to additional role as care provider demands new approaches to meet business profitable and consumer satisfied. For more than 30 years, our healthcare business process outsourcing (BPO) team has implemented the processes and technologies for health plans that bring about real transformation for

customers of all sizes. Our end-to-end administrative services help you streamline operations, improve productivity and strengthen cash flow to stay competitive and improve member satisfaction. We can help you work smarter by reducing the cost and make the best use of your staff members by putting their time and resources toward crucial areas such as claims management, care management or member and provider relations.

Empower healthcare consumers with online enrollment and administrative capabilities.

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We are ranked as one of the Market Leaders in the Everest Group Healthcare Payer BPO PEAK Matrix™ Assessment. — June 2017

Our Services

BPO for Customer Service

Make your front office shine with solutions for your sales team, enrolment call centres and direct marketing.

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Middle Office

Address cost of care issues with critical care management solutions built to improve members’ health and well-being.

Back Office

Streamline core processes such as claims processing, billing, customer service, enrollment and more.

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NTT DATA is ranked as a Major Contender in the Everest Group Business Process Services Delivery Automation PEAK Matrix™ Assessment. — July 2017

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