Field Services

Deliver the right level of assistance when and where it’s needed

Services/ Managed Services/ Dynamic Workplace Services /Field Services

Take Advantage of Onsite Support and Expertise

Remote support continuously addresses end-user computing issues, but you still need an experienced team of IT professionals onsite to assist with and remediate desk-side incidents before they can have a negative effect on your productivity and business. Our field services are designed to complement and integrate you're your in-house service-desk services and other desktop support functions. We help execute activities related to not only break/fix and desk-side support but also install, move, add, change and dispose at your location.

We support desktop and laptop PCs, printers, peripherals, software and core infrastructure systems. For data centre equipment, we offer configuration support through our onsite presence under the guidance of remotely available experts. We also provide troubleshooting and issue remediation for workplace IT events that cannot be addressed remotely. See how NTT DATA can make your teams even more productive.

Our Field Services professionals support over 2 million users.

Key Benefits

Offering Details

With the interdependence of IT systems and business operations, even a few minutes of downtime can have big implications on your business in today’s competitive marketplace. Beyond the loss of time and money, downtime can also translate to missed opportunities, a damaged reputation and customer dissatisfaction, which can be disastrous for your business. Without the appropriate technical support and service levels, you may feel like you are always reacting to problems instead of focusing on your business. This is where Field Services by NTT DATA come in. Our services act at the core of your workplace – to complement and integrate with service desk support, and to help execute activities related to break/fix and install, move, add, change and disposal (IMACD) at your location.

We provide support for desktop and laptop PCs, printers, peripherals, software and core infrastructure systems. For data centre equipment, we provide configuration support that requires on-site presence under the guidance of remotely available experts. We also cater to field service events that involve troubleshooting and addressing issues that cannot be resolved remotely. Our services utilise professional certified technicians, industry-best service-level agreements (SLAs) and IT Infrastructure Library (ITIL)-aligned methodologies to support your campus or dispatch locations. We provide general deskside support services, support for IMACD activities and Smart Hands services and parts/inventory and depot services management and operations. Our services provide highly skilled technicians who are trained on multiple technologies and products. They work with you to integrate

and continuously streamline support processes and methodologies with your unique enterprise environment, desktop configuration, and hardware and software standards. This allows us to provide you with a support service that addresses your unique needs. Empower your workplace environment to meet business demands We help you transform your environment and continuously meet end-user demands through a service delivery model focused on innovation and end-user empowerment. Our global reach and extensive partner network, combined with a cost containment and optimisation approach, allow us to deliver services in support of transformational trends such as mobility and virtual desktop infrastructure. We bring in service flexibility and customised initiatives that enhance your end-user experience, increase satisfaction and improve productivity.

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Field Services