Service Desk

Simplifying, automating and transforming your help desk

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Achieve a New Level of End-User Satisfaction

Managing incoming IT service requests is an important component of IT operations. The in-house help desk often juggles support for a growing mix of office and mobile devices, new software and other service requests. If your IT department is understaffed or staff training isn’t optimal, resolution rates can drop. The result is an overall decrease in user satisfaction and productivity. Designed to coordinate with your strategic initiatives and priorities, our Service Desk offering is finely tuned to the specific needs of your business, be they planning, delivery operations or IT support management.

NTT DATA Services uses and enables next-generation capabilities, such as multichannel, social media and persona-based support, that are supported by automated self-service and self-heal technologies. We act as a single point of communication for all IT service requests and technology concerns within your enterprise, providing a unified, end-user-aligned and profile-based experience that increases overall end-user satisfaction and workplace productivity.

We make more than 11 million service desk contacts annually.

Our Services

Enterprise Service Desk

Enhance help desk support services, increase workforce productivity and enhance user experiences with fully customised, automated enterprise service desk solutions.

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