Rethink Customer Experience, Reimagine Outcomes

Telecom and media leaders have evolved into technology companies that value agility and responsiveness. Today, you expect innovation from cutting-edge tools that enhance customer experience and drive new revenue. You need a partner that understands your environment, industry and, most importantly, your customers. We bring a unique combination of global leadership to the telecommunications and media industry, coupled with extensive industry IT technology and services and elevated by research and development and partnerships that support both.

We leverage NTT and NTT Docomo, two of the world’s largest telecommunications companies, and NTT DATA, one of the world’s largest global IT services companies. We not only enhance our offerings through a $3.6 billion R&D budget, but we also participate in joint R&D endeavors with our customers and partners. Our approach is simple – begin with the customer and elevate their experience and loyalty, and do so as efficiently as possible. Putting it all together sets us apart. Let’s start the conversation.

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Connect emotionally with customers

Research shows emotions drive purchasing behaviours and decision making, but emotions are communicated 93% nonverbally, through micro-expressions, gestures, tone and body language. Self-service portals, ecommerce and email can’t create emotional connections. Digital humans can.

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Our Services

Customer Experience

Put people at the centre of everything you do with our human-centered approach to strategy, design and digital implementation.

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Data Intelligence & Automation

Reveal actionable insights for field representatives and customers and discover how data and analytics work together to improve performance.

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Journey to the Cloud

Leverage established and emerging technologies to be nimble, cost efficient and automated, requiring innovation, operational efficiency and speed.

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Security

Tackle one of the biggest risks facing businesses by securing systems with a simplified, standardised, future-ready enterprise security environment.

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Watch how Penske Entertainment transforms fan engagement through digital innovation.

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Technology is no longer simply a business enabler; it is the driver of unprecedented business innovation.

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