Industry 4.0
Industry 4.0 and smart factories are poised to transform manufacturing and the customer experience.
- Digitization drives greater efficiency and productivity in the design, development and production of goods.
- Customer experience and changing expectations are the highest priority today—a clear shift from inward-facing initiatives.
- Overcoming challenges is key; those challenges include data management, IT modernization and talent.
Industry 4.0 Is Shaping the Future of Manufacturing
Manufacturers constantly search for ways to reduce costs, improve efficiency, meet new customer and partner expectations and become more profitable. At the same time, regulatory pressures, increased globalization and intensifying competition force enterprises to rethink and reimagine their businesses.
More recently, workforce challenges, the urgent need for environmental sustainability and disruptions caused by COVID-19 have led many to accelerate digital transformation agendas by deploying smart factory technology.
The ongoing digitization of design, engineering, development, and production of goods has already driven greater efficiency and productivity. Now, serving customers with the agility and flexibility of an intelligent or smart factory—which is to say, realizing the promise of Industry 4.0—is poised to become a true differentiator for manufacturers.
Key Technologies Powering Industry 4.0
Data and Analytics
Ingesting vast quantities of data from disparate sources and analyzing the data in real time to extract actionable business insights leads to proactive, deterministic, and rapid decision-making.
Enterprise Cloud
Cloud computing solutions help organizations take advantage of the latest digital technologies while enhancing business resiliency, enabling better crisis management, reducing downtime and increasing security.
Artificial Intelligence
Artificial Intelligence's inherent ability to learn and continuously improve from the data it collects helps organizations become more efficient and productive.
Robots and Autonomous Equipment
By safely and even independently manufacturing goods and moving products in, from, and to warehouses and shipping yards, robotic equipment increases efficiency, streamlines operations and improves floor management.
Automated Workflows
Integrating enterprise data with information collected at the edge through automated workflows supports improved decision-making and collaboration.
Industrial IoT and Edge Computing
Gathering, storing and interpreting data from nearby sources that are generating the data reduces latency in data transfer and enables benefits to improve operations, remote tracking and tracing, and predictive maintenance.
Cyber Physical Systems
Foundational for a smart factory, CPS have embedded software in them to enable seamless communication with other “smart” devices, creating operational efficiencies with real time optimization and added value creation.
Augmented Reality/Virtual Reality and Digital Twin
Digital representations of physical products or systems help improve design and engineering of the products without requiring investment to iteratively create the actual product and can also simulate different scenarios.
Cyber Security
Embedded security safeguards the data and information in enterprise environments.
REPORT
The Road to Industry 4.0
NTT DATA and Oxford Economics surveyed more than 500 business and IT executives to understand how leading manufacturers are progressing in their industry 4.0 journey.
In this video, Teri Robinson, Oxford Economics technology managing editor and Matthew Reynolds, Oxford Economics Technology research manager discuss highlights from their recent study.
- Planning and executing Industry 4.0 strategies
- Adjusting the definition of success
- Breaking down the survey results
Success will happen if manufacturers build on the lessons learned during the pandemic and harness a new wave of information and data gathering.
On Demand: The Road to Industry 4.0
Get highlights of our research results.
What’s Driving Industry 4.0? Customers, Customers, Customers
In our survey of more than 500 business and IT executives in seven manufacturing industries, revenue growth was the highest strategic priority. But over the next three years, there is a clear shift from inward-facing initiatives, such as reducing costs and improving process efficiency, to market-facing priorities like superior customer experiences and developing new products, services, and business models. Transformation emerged as a key theme. And even though only 24% say they have completed their transformation fully, nearly all respondents have started transforming some aspects of their business models.
Our study uncovered the following macro trends driving Industry 4.0:
Customer experience and meeting marketplace demands. Customer experience is a key focus and executives are also prioritizing Industry 4.0 initiatives to drive performance. Respondents are focusing on product and service quality (45% say this was a top priority three years ago, versus 57% for the next three years) and responsiveness to changing demand (33% three years ago, vs. 57% in three years).
Sustainability gains visibility. Customers are driving demand for sustainability initiatives and executives are looking to Industry 4.0 to meet their needs. Three years ago, 42% of respondents cited sustainability for the next three years, this number jumps to 56% now.
An emphasis on resiliency. A chaotic 2020 highlighted the importance of organizational resiliency and adaptability. One-third of respondents say responsiveness to changing demand was an important outcome of transformation during the last three years. That number increases sharply for the next three years to 51%.
Maturing strategies, changing goals. Respondents seem happy with cost and efficiency gains realized to date, as those priorities will be slightly deemphasized in the next three years—yet they also identify shortcomings in cost and efficiency in particular areas, including inventory levels and costs, production costs, and asset reliability and availability.
Successful transformation depends on people. Reskilling for work with digital technologies (70%) and training employees around new processes (66%) have been major points of emphasis. While over half still rely on IT to act as the key integrator of new technologies, responsibility for transformation is increasingly distributed across the enterprise.
Technology is critical to the transformed workplace. Half of respondents say using data, sensors and digital workplace services to manage employees is important to their company’s strategy for the coming years (vs. 35% three years ago) and 41% cite sensor-based process control (vs. 26% three years ago). To achieve these goals, executives need to address their biggest obstacles to 4.0 transformation: data governance and security (51%) and updating legacy IT infrastructure (38%).
One Size Does Not Fit All
All manufacturers are not on equal footing when it comes to digital transformation. Sub-industries within the manufacturing sector vary widely when it comes to how products are made, where products are shipped, and what services are provided to which customers.
These differences demand unique approaches to Industry 4.0 transformation—and our research shows that specific needs determine the path an organization follows.
Our report explores how executives in automotive, high tech, industrial equipment and supplies, oil and gas, utilities, process manufacturing, as well as packaging and paper goods are tackling Industry 4.0.
Industry 4.0 Adoption: Overcoming Challenges
Invest in Critical Technologies
Investments in critical technologies will power the transformation to Industry 4.0. Our respondents are already investing in cloud, analytics, automated workflows, artificial intelligence/machine learning, and the Internet of Things to achieve specific business outcomes.
Manage and Secure Your Data
Even as organizations continue to praise the transformative power of data on their businesses and operations, they struggle to manage and secure it, with over half citing data governance and security as standing in the way of Industry 4.0 transformation, and nearly two out of five grappling with updating their legacy IT infrastructure.
Invest in the Workforce
The success of Industry 4.0 depends on capable workers and a cohesive, enabling business ecosystem. A skilled workforce is a critical part of change that organizations need to manage, and our survey indicates that many are addressing this need already, but leaders must tread cautiously when it comes to using monitoring technologies like using data, sensors, and digital workplace services to manage employees.
Reimagine the Factory
While Industry 4.0 promises true transformation, merely adopting smart factory technologies and checking the box is not the solution. Organizations will also need to determine how these technologies fit into their core operations such as finance, sales and marketing. The goal is to create a dynamic digital ecosystem that enables humans, machines and systems to continuously interact and communicate with each other to become innovative, productive and generate lasting customer value.