Financial firms focus on resilience and customer experience

Data analytics is shaping the future of banking and financial services. Following the banking crisis, financial firms doubled down on improving business resilience and the customer experience.

NTT DATA’s Innovation Index surveyed 1,000 business and IT executives across economic sectors to delve into business strategy, digital investment and using innovation to create value.

This report focuses financial services insights – and responses from banking, wealth management and capital markets – and what leaders deem as the top five data challenges facing them today.