Deliver contactless experiences in travel, transportation and hospitality

Seismic shifts are disrupting the travel, transportation and hospitality industry in the wake of the global pandemic. Delivering an exceptional customer experience now requires a laser focus on safety and health. To remain successful, businesses must ensure that both customers and employees feel safe in company locations, whether hotels, airports or even home offices. Creating that reassuring atmosphere requires new processes and applications, but they must be easy to implement and simple to use.

Delivering a contactless experience is paramount. For airports, this can mean mobile check-in for airlines, agentless gate boarding and mobile check-in for rental cars. Hotels can deliver contactless experiences with front desk agentless check-in, or mobile check-in with instant access to guest rooms. As a top five global end-user services provider with industry-specific travel, transportation and hospitality products, we help you ensure a safe and simple experience for your customers cost-effectively.

Raising the Bar for Hospitality

Hilton boosts competitiveness by rebuilding its digital channel to realise immediate and incremental growth of revenue. The company also enables the conversion and development of features in two days – down from 90.

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Our Services

Accelerate Smart - Smart City

Redefine the boundaries of what's possible in cities and airports by adopting a network of high-definition optical and sound sensors and other smart technology.

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Agentless boarding

Let travellers self-register safely through a mobile application or airport kiosk, allowing access to both the security checkpoint and the aircraft.

Travel Agency Commission Settlement (TACS)

Combine banking, PMS interface, data management, postage, distribution, customer service, and reporting in a turnkey commission settlement platform.

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Customer & employee experience

Put customers, employees and partners in the centre of everything you do by driving digital transformation.

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Data Analytics & AI

Leverage big data and analytics to better understand your business environment while enhancing guest relationships through personalised experiences.

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Dynamic Workplace

Empower employees to work safer and smarter by leveraging innovative digital technology and processes.

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Hybrid Infrastructure

Establish a flexible environment through a secure, optimised, intelligent hybrid infrastructure, and build a foundation for your digital business.

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NTT Networking

Leverage agile, secure and high performing networking solutions from the cloud to the multiple connection points of a global travel experience.

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Smart Transportation

Deliver the solutions your passengers expect by replacing paper tickets with smart card ticketing systems that integrate fare payments.

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Social Media

Protect and strengthen your brand with our proven strategies and win in a landscape where travel consumer opinions and reviews drive choice.

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border control kiosk

A state-of-the art border control system developed by everis integrates facial and fingerprint recognition to ensure accurate passenger identification.

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“As our long-term partner, NTT DATA has helped us evolve to meet the challenges of Victoria’s growing population and rising demand for public transport”.

Jeroen Weimar, Public Transport Victoria CEO

Naveen Manga Vice President of Customer Journey and Delivery,  Hilton

“We're expecting to realise immediate and incremental gains in conversion from our digital channel from the digital transformation that we’re working on with NTT DATA Services.”

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Travel & Hospitality